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KPA’s ISO QUALITY MANAGEMENT SYSTEMS

OVERVIEW
Kenya Ports Authority is ISO 9001:2008 certified under certification No. KEBS ISO 9001:2008 Certified Org. 87.

KPA’s Quality Policy:
Kenya Ports Authority is committed to provision of Quality Services to our customers’ satisfaction. We undertake to facilitate and promote global maritime trade by:
Complying with ISO Quality Management System (QMS) Standards.
Continually improving and effectively implementing our QMS processes and capabilities.
Ensuring that Quality Objectives associated with the Quality Policy are reviewed annually via Departmental Quality Operating Procedures.

KPA’s Quality Objectives
Improve service delivery and customer satisfaction.
Enhance operational efficiency.
Improve productivity of internal resources.
These objectives are reviewed on an annual basis in accordance with the Corporate Business Plan and signed
Performance Contract as cascaded to relevant functions.

KPA Journey to ISO certification
In an effort to improve service delivery KPA Management adopted the implementation of ISO 9001-2008 QMS in 2007 to effect the necessary change and modernize several key operating systems and structures with the aim of achieving international standards.
The process has helped in the re-engineering of management processes thereby making them efficient and focused on set objectives. It has also helped in creating a competitive advantage in the public service.

KPA attained ISO 9001-2008 Quality Management System (QMS) certification in June 2009 and has been recertified twice, in February 2012 and March 2015. (ISO Certification No. KEBS/QMS/087). Transitioning to the 2015 QMS Standard.
KPA automated its QMS through Rubiq software to enhance business processes and deliver real time reporting and monitoring of information for ease of follow-up and decision making.
As part of the Enterprise Risk Management policy we are guide by ISO 31000 Risk Management (RM).

The Authority was one (1) of six (6) organizations to participate in the ISO 26000 Corporate Social Responsibility (CSR) pilot implementation exercise in Kenya.The Authority is currently in the process of implementing a Green Eco Port Policy which entails certification in ISO 14001:2015 Environmental Management System (EMS) and ISO 18001:2015 Occupational Health & Safety Management System (OHSAS).Further, the Authority is in the initial phases of pursuing certification in ISO 27001 Information Security Management System (ISMS) and ISO 22301 Business Continuity Management (BCM).

What next following certification?
Conduct continuous ISO awareness exercise to all staff which culminates with an annual ISO Awareness Day. Conduct periodic (twice a year) compliance and improvement audits of the Quality Management System. Conduct period Management Review Meetings (twice per year); where Top Management assess the status of the QMS and direct improvement actions to be undertaken.

Benefits
The Authority’s attainment of ISO certification has:-
improved port services and customer satisfaction.
Enhanced operation efficiency.
Productivity of internal resources. 

QMS gains 2009 – 2016
During the first cycle of certification the focus was on compliance with the standard. This lead to conformity to documented processes and procedures.
In the second and third cycle the focus shifted to continual improvement and effectiveness of the process in line with the Authority Strategic goals.
Spirit of Continual Improvement

The Big Story